Insights from South Africa's largest consumer trust platform

Your customers ask ChatGPT whether you're any good. Here's where its answer comes from, and five steps to make sure it finds the right story about you.

A complaint sits unanswered on your profile. Every customer who checks you out reads it, and your TrustIndex counts the silence. Here's what it costs.

A one-star review just landed. What you type next matters more than the review itself. Here is the formula, ready-to-use templates, and what never to do.

Replying to one review is a skill. Replying to all of them is a system. Here is how to build a review-response programme that lifts your reputation.

Search is becoming answers. Here is how South African businesses show up when customers ask Google's AI, ChatGPT or Gemini about them, and where it starts.

A complaint about your business is spreading fast online. The next few hours decide the damage. Here is the calm, proven playbook to handle it.

Google Reviews or Hellopeter? They do different jobs. For South African brand reputation, here is which one your customers, and Google's own AI, rely on.

The first Hellopeter Industry Benchmark. How South Africa's short-term insurers really rate on customer experience, the themes that separate the leaders from the long tail, and what it means for your reputation in an AI-search world. Built on our AI analysis of real customer reviews.

When a South African researches a brand on Google, the answer comes from Hellopeter, at organic #1 or quoted inside Google's AI. It is your customers' verdict,