Your customers are already talking
33,968 mobile network reviews last year across SA's 17 mobile network operators. AI scored across 5 service themes. With or without you, the conversation is happening.
This is already happening
Mobile networks are personal. A dropped call becomes a public review. And that review is shaping switching decisions right now.
Mobile network reviews in the last 12 months alone
Every billing dispute, every network outage, every failed SIM activation generates opinion. Without you in the conversation, frustrated customers tell your story for you.
Mobile networks already benchmarking
17 mobile network operators on Hellopeter. 12 are AI-scored. They see your AI scores, track your weaknesses, and use your gaps to win your customers.
Google impressions per year
Search your brand name. Hellopeter ranks on page 1, often above your own website. Consumers see your reviews before they see your marketing.
Four of SA's 5 biggest mobile networks score 1.0 or below overall
Vodacom 1.0. MTN 0.8. Cell C 1.0. Telkom 0.9. Rain 1.9. Four of SA's 5 biggest mobile networks sit at or below 1.0 on customer experience. The only network scoring above 2.5 is an MVNO running on someone else's infrastructure. The reputation gap isn't a network problem. It is a service strategy problem, and the data is public.
What 33,968 reviews reveal about SA mobile networks
Every review is scored across 5 industry-specific themes. Not star ratings. Not sentiment. The five things customers actually judge you on.
Melon Mobile's WhatsApp helpline and named agents drive a 4.4 score against an internet and telecoms average of 2.6. Customer service is where the leader has lapped the field. MTN and Telkom, neither a Hellopeter customer, score 0.8 and 0.9 here.
Your competitors are already ranked
AI scores across customer service, billing & contracts, communication, network reliability, and installation & setup. Updated as new reviews come in.
Collect post-interaction reviews in 60 seconds
Trigger a WhatsApp invite after every SIM activation, network issue resolution, or billing query. Your customer taps a rating, writes a few words, and it's published. No login. No app.
Hi {{customerName}}! Thanks for choosing {{businessName}}. We'd love to hear about your experience: {{shortUrl}}
Melon Mobile grew trust by putting named human agents at the centre
Melon Mobile runs on the same infrastructure as Vodacom, but scores three times higher. Customers name individual agents by name. The WhatsApp helpline gets responses in minutes, not days. Same network. Completely different experience. The constraint isn't the infrastructure. It's the service strategy on top of it.
Before, mobile network customers faced IVR mazes, scripted call centres, and unanswered escalations. Reviews sat unreplied for days or weeks.
Now, Melon Mobile's customers reach human agents by name on WhatsApp. Agents take ownership of issues end-to-end and follow up after resolution. The infrastructure is the same as the big networks. The service strategy is not.
The result: a 3.1 overall AI score, three times higher than Vodacom on the same network infrastructure. A reputation that reflects actual service quality.
From review to revenue
Mobile network review questions, answered
How does Hellopeter calculate AI scores for mobile networks?
Which South African mobile networks are on Hellopeter?
How do I collect reviews via WhatsApp?
Can I compare my mobile network against competitors?
How do you prevent fake or manipulated reviews on mobile networks?
What happens when a customer leaves a negative review?
13 mobile networks already see what you can't
Your AI scores. Your weakest themes. The gaps they're using to win your customers. See where you stand before they use it against you.