Your customers are already talking
43,860 retail reviews last year across 451 SA retailers on Hellopeter. AI scored across 5 service themes. With or without you, the conversation is happening.
This is already happening
Retail is personal. A failed delivery becomes a public review. And that review is shaping purchase decisions right now.
Retail reviews in the last 12 months alone
Every delivery dispute, every quality complaint, every failed return generates opinion. Without you in the conversation, frustrated customers tell your story for you.
Retailers already benchmarking
451 retailers on Hellopeter. 119 are AI-scored. They see your AI scores, track your weaknesses, and use your gaps to win your customers.
Google impressions per year
Search your brand name. Hellopeter ranks on page 1, often above your own website. Consumers see your reviews before they see your marketing.
Of SA's 8 biggest retailers, all score below 1.3 overall
Paying or not, claimed or unclaimed, every major SA retailer clusters between 0.7 and 1.2 overall. Game 1.1. Makro 0.7. Pick n Pay 1.2. Checkers 1.2. Cielo is the only outlier at 3.3. Customer experience is unsolved across the sector.
What 43,860 reviews reveal about SA retail
Every review is scored across 5 industry-specific themes. Not star ratings. Not sentiment. The five things customers actually judge you on.
Call-centre wait times, scripted responses and unresolved escalations dominate complaints across SA retail, where the average sits at 1.9. Progenix leads at 4.8. The biggest names sit near the floor: Takealot scores 1.0 overall, Checkers and Woolworths 1.2.
Your competitors are already ranked
AI scores across customer service, delivery & logistics, product quality, returns & refunds, and billing & accounts. Updated as new reviews come in.
Collect post-purchase reviews in 60 seconds
Trigger a WhatsApp invite after every purchase, delivery, or return interaction. Your customer taps a rating, writes a few words, and it's published. No login. No app.
Hi {{customerName}}! Thanks for choosing {{businessName}}. We'd love to hear about your experience: {{shortUrl}}
Cielo is the only major SA retailer scoring above 2.0
Cielo scores 3.3 overall, 2.1 points clear of the next-best major SA retailer. They also lead the majors on TrustIndex (7.4) and star rating (3.7). Among SA's major retailers the bar is 3.3, and it hasn't been seriously contested.
Today, every major SA retailer is clustered between 0.7 and 1.2 overall. The pack is tight. Cielo is the only outlier at 3.3.
From review to revenue
Retail review questions, answered
How does Hellopeter calculate AI scores for retailers?
Which South African retailers are on Hellopeter?
How do I collect reviews via WhatsApp?
Can I compare my retail business against competitors?
How do you prevent fake or manipulated reviews on retailers?
What happens when a customer leaves a negative review?
129 retailers already see what you can't
Your AI scores. Your weakest themes. The gaps they're using to win your customers. See where you stand before they use it against you.