Say Hello to Hellopeter Business 2.0: Latest Updates and New Features

2022 has been an exciting time for the Hellopeter community. As more businesses begin to understand just how important review collection and management is, we at Hellopeter have also rolled out exciting new features and enhancements to our product offering. Here's an overview of how we've helped make it faster and easier to engage with your customers and take full control of your brand narrative.

Hellopeter Business 2.0 New Updates

At Hellopeter, we strive to make it easier and more convenient for you to grow and manage your reputation. That's why we're rolling out a host of exciting new upgrades, all hosted on your brand-new Hellopeter Business 2.0 portal. 

Our web address and site location remain the same, but the Hellopeter Business 2.0 interface is evolved and updated to ensure even greater ease of access and use, as well as an intuitive, user-friendly interface.

Connecting with your customers has never been easier than with Hellopeter Business 2.0.

Sync and Manage Google and Facebook Reviews directly from your Hellopeter profile

Juggling your Hellopeter profile, Google reviews, and social media reviews can be challenging and often leads to missed opportunities to engage or inefficient communications.

So, when we learned that  90% of your unhappy customers would return and buy again if an issue is resolved quickly and efficiently, we knew you needed even more ways to quickly and efficiently engage, at scale, across multiple platforms. 

That's why we're offering you the ability to sync and manage your business's Google and Facebook reviews directly from your Hellopeter profile.

Now your business can:

• Open one tab to check on any new reviews
• Get a holistic overview of how your company is performing
• Quickly reply to all your business reviews from one portal
• Use our social ad feature to turn your Facebook reviews into visually-appealing social ads that you can then share on social media
• Use our Hellopeter reply template feature to ensure you stay on brand, regardless of who in the team is replying
• Create alignment in your team by using our team note feature to flag certain issues or make comments
• See a more realistic reflection of your TrustIndex and Net Promoter Score

Check out our Facebook Integration Feature Guide to learn, step-by-step, how you can add Facebook as a channel on your Hellopeter Businesses portal. 

Hellopeter 2.0 optimised API

The updated Hellopeter API integration allows you to collect and manage reviews within your existing Customer Relationship Management (CRM) or support system.

With the Hellopeter 2.0 API Integration, it's easier than ever to collect data and build tailored integrations within your business, meaning more control over your brand narrative and flexibility in how you engage with your customers.

Now your business can:

• Pull reviews from Hellopeter to your own CRM or support system.
• Manage and respond to these reviews, also from your own existing CRM or support system
• Build custom widgets to display reviews pulled from Hellopeter's API

Check out our  API integration Feature Guide to learn, step-by-step, how you can bring review collection and management together into your existing CRM.

Hellopeter 2.0 New Half-star Rating System

Hellopeter 2.0's new half-star rating system offers a more precise way to reflect your average rating so that businesses get the fairest representation.

This new update allows the most holistic, accurate representation yet of your business's product line, customer service and brand reputation. 

Now your business can:

• Show unprecedented transparency
• Improve the accuracy of your business's Trust Index and Net Promoter Score. 
• Customers can give you an even more precise rating, allowing you greater actionable insight into your business's performance and your customer's perception of that performance.

Check out how the new Hellopeter 2.0 half-star rating system is affecting your average scores.

Hellopeter 2.0 WhatsApp Chatbot

Hellopeter 2.0's WhatsApp Chatbot allows you to connect with your customer via WhatsApp, the world's most popular messaging platform!

With no log in required from customers, it's the easiest, quickest way to start collecting reviews today.

Now your business can:

• Allow your customers to write reviews quickly, with no login required
• Seamlessly collect reviews on the go
• Connect with your customers in real-time via the app they use every day
• Using Hellopeter's WhatsApp Review Chatbot is as easy as messaging friends and family on their phones via WhatsApp! 

Check out our Hellopeter blog to learn how to leverage WhatsApp, or see our guide to get started here.

Hellopeter 2.0 Social Ads

Did you know that up to 75% of your customers will trust a business only after reading positive reviews? 

That's why Hellopeter 2.0's Review Publishing Features allow you to turn your most brand-positive reviews into branded Social Media Ads and share these posts directly to your Facebook, Instagram, Twitter and LinkedIn accounts!

Now your business can:

• Design social ads with no design or digital skills required
• Start sharing your super-valuable social proof as beautifully constructed, customer-generated content

Your customers are talking on social media every day. Hellopeter 2.0's Review publishing solutions ensure that your business is part of the conversation.

Check out how to turn your best customer reviews into beautiful social ads in just a few clicks. No design skills needed!

Hellopeter 2.0 Advanced Review Management Inbox

Never miss a review again with Hellopeter 2.0's Advanced Review Management Inbox, allowing you to make internal team comments, use reply templates for reviews, report reviews, and measure your Net Promoter Score.

If you're looking for convenience and ease of use when engaging with your customer base, Hellopeter 2.0's Advanced Review Management Inbox is your solution. No more juggling platforms and systems to connect with the market.

Now your business can:

• Track and manage reviews from one platform
• Reply to reviews in real-time via real-time notification features
• Reply to reviews publicly or privately
• Engage using branded reply templates
• Use team notes to collaborate better with your team members
• Report false or inappropriate reviews
• Automatically update your business's Net Promoter Score

Check out how Hellopeter 2.0's Advanced Review Management Inbox can add immediate value to your business.

Hellopeter 2.0 Widget Library

Hellopeter 2.0 offers an even more comprehensive widget library to help you not only show off your best Hellopeter, Facebook and Google reviews via your website but also to offer in-depth reach and engagement analytics.

Now your business can:

• Customise your widgets and badges
• Make it easier for customers to search for and find you online
• Display metrics from Hellopeter, Google and Facebook

The Future of Growth for Your Business

The evolution of Hellopeter 2.0 is inspired by the lofty goals you have for your business. You deserve market-leading solutions to the challenges you face and optimised access to the opportunities your industry presents every day.

Why not sign up for your FREE Hellopeter Business account today? Or, if you'd like to know exactly how Hellopeter 2.0 can grow your business, fill in the brief contact form, and we'll be in touch!

Say Hello(peter 2.0!) to optimised reach, engagement and growth.