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Review Management. Control your reputation.

Customer service matters. Do more than simply manage reviews.Make every experience meaningful and you’ll be rewarded with trust.

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Did you know?

Perfection isn’t credible. Negative reviews provide potential customers with honest and accurate feedback, and Hellopeter is the most reliable place to gauge reviews.

“85% of consumers look for negative reviews in order to make informed purchase decisions.And this number skyrockets to 91% among consumers from the ages of 18-29.” Source - Study by Power Reviews

Hellopeter One Inbox

No need for multiple tabs, never miss a review again with Hellopeter One Inbox.Review tracking and management from Google, Facebook and Hellopeter made easy.

hellopeter-one-inbox

No need for multiple tabs, never miss a review again with Hellopeter One Inbox. Review tracking and management from Google, Facebook and Hellopeter made easy.

Reply To Reviews

Replying to reviews shows potential customers you care and leads to better ratings. Our real-time notifications ensure you never miss an opportunity to engage. Publicly or privately reply to your customers to thank them, solve issues or simply let them know you care.

Reply Templates & Team Notes

Use reply templates to ensure you stay on brand when replying to reviews. Create alignment by adding notes to your reviews to collaborate with team members.

Report Review

Businesses and consumers can report reviews that they believe are false or don’t meet our guidelines. Rest assured these are investigated and we have a zero tolerance for fake reviews.

Net Promoter Score

Find your best advocates by measuring customer loyalty. Hellopeter automatically collects your NPS and will identify the customers who would recommend your business in the future.

reply-to-reviews

Reply To Reviews

Replying to reviews shows potential customers you care and leads to better ratings. Our real-time notifications ensure you never miss an opportunity to engage. Publicly or privately reply to your customers to thank them, solve issues or simply let them know you care.

reply-templates

Reply Templates & Team Notes

Use reply templates to ensure you stay on brand when replying to reviews. Create alignment by adding notes to your reviews to collaborate with team members.

Report-news

Report Review

Businesses and consumers can report reviews that they believe are false or don’t meet our guidelines. Rest assured these are investigated and we have a zero tolerance for fake reviews.

net-promoter-score

Net Promoter Score

Find your best advocates by measuring customer loyalty. Hellopeter automatically collects your NPS and will identify the customers who would recommend your business in the future.

Google, Competitor and On Site Analytics.

Access rich customer and review data to better understand your customers, as well as Google analytics data to see how customers are finding you.

On Site Analytics.

on-site-analytics

On Site Analytics.

Track and improve your performance on Hellopeter by using our range of analytics to track changes in your ratings, number of reviews, star rating distribution, TrustIndex, time to reply, Net Promoter Score and industry ranking.

Review Analytics

revie-analytics

Review Analytics

Identify which sources are driving the most reviews, view your best performing review collection methods and see which review invitations are the most effective at converting reviews.

Google Analytics

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Google Analytics

Understand the age, gender, location and number of people that see your Hellopeter profile and reviews from all channels.

Your organic reach dashboard will show you the number of times your reviews & profile have been viewed and clicked on by users searching in Google, your page ranking, most viewed pages and the amount of traffic Google drives to your profile.

Review Analytics

RM-Review-analytics

Review Analytics

Identify which sources are driving the most reviews, view your best performing review collection methods and see which review invitations are the most effective at converting reviews.