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Review Management. Control your reputation.

Customer service matters. Do more than simply manage reviews. Make every experience meaningful and you’ll be rewarded with trust.

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Did you know?

Perfection isn’t credible. Negative reviews provide potential customers with honest and accurate feedback, and Hellopeter is the most reliable place to gauge reviews.

“85% of consumers look for negative reviews in order to make informed purchase decisions. And this number skyrockets to 91% among consumers from the ages of 18-29.” Source - Study by Power Reviews

Reply To Reviews

Replying to reviews shows potential customers you care and leads to better ratings. Our real-time notifications ensure you never miss an opportunity to engage. Publicly or privately reply to your customers to thank them, solve issues or simply let them know you care.

Reply Templates & Team Notes

Report Reviews

Net Promoter Score

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Reply To Reviews

Replying to reviews shows potential customers you care and leads to better ratings. Our real-time notifications ensure you never miss an opportunity to engage. Publicly or privately reply to your customers to thank them, solve issues or simply let them know you care.

Reply Templates & Team Notes

Use reply templates to ensure you stay on brand when replying to reviews. Create alignment by adding notes to your reviews to collaborate with team members.

Report Reviews

Businesses and consumers can report reviews that they believe are false or don’t meet our guidelines. Rest assured these are investigated and we have a zero tolerance for fake reviews.

Net Promoter Score

Find your best advocates by measuring customer loyalty. Hellopeter automatically collects your NPS and will identify the customers who would recommend your business in the future.

Google, Competitor and On Site Analytics.

Access rich customer and review data to better understand your customers, as well as Google analytics data to see how customers are finding you.

On Site Analytics

Track and improve your performance on Hellopeter by using our range of analytics to track changes in your ratings, number of reviews, star rating distribution, TrustIndex, time to reply, Net Promoter Score and industry ranking.

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Review Analytics

Identify which sources are driving the most reviews, view your best performing review collection methods and see which review invitations are the most effective at converting reviews.

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Google Analytics

Understand the age, gender, location and number of people that see your Hellopeter profile and reviews from all channels.

Your organic reach dashboard will show you the number of times your reviews & profile have been viewed and clicked on by users searching in Google, your page ranking, most viewed pages and the amount of traffic Google drives to your profile.

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Competitor Analytics

Tracking your competition’s reputation will give you a strategic market advantage. By staying ahead of your competitors, you feature on top of Hellopeter’s Top Business Pages and Industry Pages ensuring your business is trusted and easily discoverable by potential customers.

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On-Site-Analytics-Mobile
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On Site Analytics

Track and improve your performance on Hellopeter by using our range of analytics to track changes in your ratings, number of reviews, star rating distribution, TrustIndex, time to reply, Net Promoter Score and industry ranking.

Review Analytics

Identify which sources are driving the most reviews, view your best performing review collection methods and see which review invitations are the most effective at converting reviews.

Google Analytics

Understand the age, gender, location and number of people that see your Hellopeter profile and reviews from all channels.

Your organic reach dashboard will show you the number of times your reviews & profile have been viewed and clicked on by users searching in Google, your page ranking, most viewed pages and the amount of traffic Google drives to your profile.

Competitor Analytics

Tracking your competition’s reputation will give you a strategic market advantage. By staying ahead of your competitors, you feature on top of Hellopeter’s Top Business Pages and Industry Pages ensuring your business is trusted and easily discoverable by potential customers.

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