If you’ve landed on this website, you may be wondering, what exactly is Hellopeter? In this post, we’re giving you an introduction to who we are, what we do, and how we help businesses like yours to grow with our reputation management software.
We’re a reputation management software company that helps small, medium, and large businesses track how the public feels about them. We give their consumers a platform to voice how they feel about everything from prices to shipping times, customer service to satisfaction with products and services.
Online reputation management is critical for businesses regardless of whether they’re doing business in a brick and mortar establishment or if they strictly focus on eCommerce. Now more than ever, a company’s online reputation is being watched closely by consumers, and how businesses respond to the feedback they’re given can make or break them. By creating our platform, we’ve given businesses a space to respond directly to consumers so they can handle their online reputation management in one easy to use location.
We cover this exact question extensively in this post, but here are the basics of what you need to know:
When you register with us, your business can begin collecting reviews immediately. All of our plans include review invites, a review share link, landing page email review invites, and in-mail review invites. What changes between the pricing tiers is how many review invites you receive, and the features your account has access to.
Once you start receiving reviews, you gain valuable feedback as to how you’re doing in your business. For example, a negative review about shipping delays could encourage you to revisit how your company handles processing orders and look for ways to streamline your process. A positive review about your customer service lets you know that your personnel are doing a good job.
You can also interact directly with your reviewers in our reputation management software. If the review is negative, this gives you an opportunity to right the wrongs. If the review is positive, you can use this as a chance to encourage the reviewer to return and refer your business to their friends.
Simply put, people are already making assumptions and writing reviews anyway. Giving your customers a space to voice their opinion lets them know you care, and you’re working to meet their needs as efficiently and as amicably as you can. From a customer perspective, you are showing the public you value their feedback, and from a profit perspective, review management sets you up to earn more revenue in your business.
Not at all! While there are many reputation management companies out there that could charge you a lot of money to control your online reputation, Hellopeter gives you the power to do it yourself quickly and easily.
In fact, our online reputation management software makes everything about the process easy - from inviting customers to leave reviews, to sharing these reviews on social media. If you're starting to get serious about your online reputation, we can help you navigate the waters and set your business up as the go-to destination for whatever it is that you’re selling.
Our software gives you an all-in-one platform to manage everything so you ensure you don’t miss any reviews or opportunities. With Hellopeter you can effortlessly:
In one space, you can showcase your business, invite feedback, and make your company even better. As you use Hellopeter, you’ll see just how beneficial this direct line of communication with your customers can be.
Rather than take our word for it, try us out for free. Simply sign up for a free account, and when you’re ready to upgrade, we can help you transition into a paid account based on your business’s unique needs.