When a South African researches a brand on Google, the answer comes from Hellopeter, at organic #1 or quoted inside Google's AI. It is your customers' verdict,
Three questions, one report: what your reviews are earning or costing you. Here is what it measures, the one estimate it makes, and why that estimate is small.
The second Hellopeter Industry Benchmark. How South Africa's banks really rate on customer experience, every bank ranked across five service themes, what separates the leader from the rest, and where the sector is heading. Built on our AI analysis of real customer reviews.
Most customers read your reviews before they call, and a bad one sends them elsewhere without a word. Here are the numbers, and how to cut the cost.
Most Google searches now end without a click, and Google's AI answers first. Here's what that means for how South African customers judge your business.
Your customers ask ChatGPT whether you're any good. Here's where its answer comes from, and five steps to make sure it finds the right story about you.
A complaint sits unanswered on your profile. Every customer who checks you out reads it, and your TrustIndex counts the silence. Here's what it costs.
The Trust Factor
Platform data, industry benchmarks, and reputation strategy delivered monthly. Built for South African business leaders.
A one-star review just landed. What you type next matters more than the review itself. Here is the formula, ready-to-use templates, and what never to do.
Replying to one review is a skill. Replying to all of them is a system. Here is how to build a review-response programme that lifts your reputation.
Search is becoming answers. Here is how South African businesses show up when customers ask Google's AI, ChatGPT or Gemini about them, and where it starts.
Start your 14-day free trial. See your reviews, reply to customers, and benchmark against competitors.