An Oxford University study found that happy employees are up to 13% more productive than unhappy employees.
So, it's true – happy employees mean happy customers, and unhappy employees can be the difference between your business's success or failure. But are you aware of how online review solutions can help motivate your team?
We explore the effect online reviews has on hiring (and retaining) good talent, as well as how it can improve productivity within the team.
In this ever-connected world, talented employees have direct access to review platforms that offer Social Proof about your business. Do you want to know what your past and present employees think about how you run your business? Why are no high-end individuals sending in their CVs? Well, simply hop online and check!
Today's highly-competitive recruitment market means that the employee talent you would hope and need to attract is evaluating your employer and customer reviews before choosing to apply for roles within your business. Sites such as Glassdoor and Vault mean there are no secrets!
Ensuring your review management processes are in place to present your business in the best possible light guarantees you're attracting high-value customers and employees.
The irony of running a team is that your most valuable employees are the hardest to retain. Motivated, talented staff are often well aware of their market value and options. However, a survey by Bonusly and Survey Monkey shows that 63% of employees who feel recognised are unlikely to look for a new job.
Leveraging your customer reviews can make your employees feel valued, whether it's creating employee rewards programmes directly linked to reviews and performance or defining internal promotion and career progression tracks directly related to customer feedback.
Linking customer success to career progression or reward extracts additional passive value from your review and reputation management solutions. Plus, it gives your entire organisation a transparent framework to motivate, reward, and retain top talent.
Hellopeter's easy-to-use but effective solutions are designed to grow your business. We're ready to offer you the actionable insights, analyses and tools to help ensure your team maximises its potential.