Home-Connect’s mission is to provide super-fast and reliable uncapped and unshaped fibre internet to homes across their expansive South African network – all while ensuring customer satisfaction remains a top priority.
But in an increasingly competitive market, Home-Connect needed to find new ways to stand out and engage customers effectively. To achieve this, they turned to Hellopeter Business.
Despite delivering top-notch service, Home-Connect found it challenging to build their credibility and online reputation. They wanted a way to track customer sentiment and stay competitive in the fast-paced fibre internet market. On top of that, they needed to increase their visibility in search engine results so they would be easily discovered online.
With more players entering the fibre internet space, it became crucial for Home-Connect to show customers they could be trusted for reliable, fast internet. They needed a platform that went beyond collecting ratings – something that provided real insights into their service.
Home-Connect teamed up with Hellopeter to create a strategy focused on delivering exceptional customer service. Their mission was to encourage the team to consistently get 4- and 5-star reviews by ensuring every interaction left customers happy.
Hellopeter’s seamless integration made it easy to collect, track and manage reviews, allowing Home-Connect to monitor feedback in real-time and quickly address any concerns. This ensured they were always delivering high-quality service while building stronger relationships with their customers.
The partnership paid off. They saw a major boost in their online reputation, with their team showing greater commitment to customer satisfaction. They’ve also been able to identify key areas for improvement, streamline their operations, and further strengthen trust and credibility online. This has cemented their reputation as a reliable internet provider.
"Using Hellopeter Businesse’s feedback tools to fine-tune our services based on real customer insights, we’ve managed to climb the ranks to become #1 on Hellopeter for Internet and Fibre as well as #1 in Internet Service Provider, while boasting a TrustIndex score of 10. Furthermore, we recently celebrated a huge milestone of collecting 20,000 reviews on hellopeter.com!"
Get Hellopeter Business and See for Yourself
Home-Connect’s success with Hellopeter shows how important it is to manage customer feedback in today’s competitive market. By focusing on reviews and using that feedback to improve, Home-Connect boosted their reputation and became a market leader.
If your business is looking to strengthen relationships with customers and grow, Hellopeter is the perfect platform to make it happen. Sign up for a free Hellopeter Business trial today. You’ll gain valuable insights, increase your visibility, and build trust with your customers on South Africa’s most trusted review platform.
You can also read more success stories of South African businesses using Hellopeter Business here.