Cape Removals is a South African furniture removal company based in Cape Town that has dedicated teams providing Local Removal Service throughout The Western Cape, Storage, Packing & Packing Material as well as Weekly National Removal Service to all SA cities. 

Hellopeter has helped us realise many of our objectives, and we’ve since established ourselves as a leading furniture removal company in South Africa. 

Hellopeter is a trusted reference point for potential clients to confirm the legitimacy of our company, and to see if we’ll meet their service expectations to help them relocate their homes safely and with minimal duress.

As a small business and new name in the fibre industry, with so much competition in the market, what better Platform to use than Hellopeter. The team has been amazing to work with on our journey in growing our business. 

This was a good move in creating credibility with our customers and having brand awareness at the same time. Marketing and advertising can be very pricey and using the wrong company can make or break a brand.

Hellopeter allowed Comet Projects customers the opportunity to give feedback on their experience. It’s refreshing to hear good news compared to only hearing about bad experiences and we pride ourselves at Comet Projects in creating a good customer experience and after-sales service. This helps give us a competitive edge in the market.

We also wanted to showcase our Insurer, Discovery are striving to be the best insurer in the world by 2023. We’re actively looking for ways to partner with Discovery on brand, operational efficiencies, technology investments, product innovation, and distribution excellence.

Discovery has been a wonderful partner, and we seek to find new ways to celebrate this. As well as to celebrate our client's successes. However, we also want to be the First-To-Know if something goes wrong for clients. So that we and Discovery can make it right. And that’s also a great reason to engage with Hellopeter. We get to hear from our clients the moment they comment. The experience with Hellopeter has been fantastic.

Hellopeter has been a wonderful business partner. They’ve made every effort to proactively reach out to me as a business, to educate me about consumer behaviour, to give me insights into markets that I wasn’t totally aware of, and to give me the skills to engage in a new way.

Their technology is world-class, their websites are easy to use and totally intuitive. They have a massive reach and have wonderful acceptance in the market, and they’ve been able to share some of that success with me.

The professionals they employ are really a resource in my business, and they’ve been willing to engage me and the issues that I face. They’ve trained me at their cost, given me Zoom lessons and Webinars, and come up with great training material. I really am humbled that they’ve made such an effort, and I appreciate that.

In very little time we were able to implement their ideas and see a positive feedback loop. Our friends and clients have responded well, and have had honest, interesting things to say. It has not all been easy for me to read, but it’s all been very useful, and the whole process has been very rewarding. It’s quite affirming to see my rankings improving, and while it has not generated leads yet, it has allowed me to refer some prospective clients to examine my credentials before doing business.

Another result I’m looking forward to will be integrating Hellopeter into my websites, and Facebook. I used to be scared of Hellopeter. Now, I look forward to hearing my clients and friends heartfelt opinions and am happy to engage on the Platform.

It’s not only negative reviews that contain vital feedback: positive reviews have also helped We Buy Cars to pinpoint their strengths. Says Van Der Walt, “One salesperson was receiving so many compliments, we studied his way of doing things and got others to follow suit.”

By keeping an eye on all of their reviews, We Buy Cars is able to continuously monitor their performance through the eyes of their consumers, and as a result, improve it. 

When their customers speak up, We Buy Cars listens – an approach that has made them synonymous with great customer service, and has them as one of the stand out brands on Hellopeter.

Reviews on Hellopeter have helped over one million consumers make better choices. Had an experience you’d like to tell us about? Leave us a review here.

“Consumers are spending more time reviewing products and service, and this is where credible reviews and testimonials are helping us to build trust with our clients, and with potential clients. We can track the results of our positive reviews as they translate directly into sales and more happy clients.”

- Johan Barnard, Head of Digital Marketing

King Price offers short term insurance products and is best known for its car insurance premiums that decrease monthly. The brainchild of CEO Gideon Galloway, the company model was built in an effort to provide insurance policies the average South African can afford. 

Galloway’s thinking is that if the value of a car depreciates monthly (and it does!) why should people have to pay the same amount every month to insure it? Galloway wanted to provide South Africans with peace of mind – without the hefty price tag.

Discovery Insure uses Hellopeter as both a way to connect to, and interact with their customers, as well as a means of gathering insight into their customer base, and how they might better serve them. 

By using Hellopeter to better understand consumer sentiment, they’re able to refine internal processes and pinpoint and address any recurring issues that are brought to light via their online reviews.

“We pride ourselves on offering Discovery Insure customers innovative products that give them significant value, and we also constantly strive to accompany this with superior customer service from onboarding to claim stage,” says Precious Nduli, Head of Technical Marketing for Discovery Insure. “Platforms such as Hellopeter provide us with a good opportunity to engage with our customers, understand if they are experiencing any issues, how to solve these and continue to add value to them. We also continue to invest in technology that improves the customer experience.”

Many businesses struggle to obtain insight into what their consumer truly thinks about their products or services, as well as the brand as a whole. Online reviews play a critical role in providing businesses with previously hard-to-obtain information.

As we wrote in our article “Why negative reviews aren’t the end of the world”, not all negative reviews are necessarily the result of service that was below expectation. That said, every review needs to be individually acknowledged, and assessed. By responding to all of their reviews, the Discovery Insure demonstrates that they value all feedback – even when it’s from a dissatisfied customer. 

In addition, their responses to negative reviews are both swift and genuinely helpful. Responding to negative reviews rapidly is critical for all businesses who use online reviews, and in the insurance industry, it’s vital. 

By swiftly replying to, and addressing any issues or concerns, Discovery Insure not only instils a sense of trust between their brand and their customers, but also provides a robust complaints management process that is able to handle customer complaints effectively and efficiently.

The result? Their consumers are reassured, and view them as approachable and worthy of their trust.

By managing their online reviews on Hellopeter, Discovery Insure successfully leverages their customer reviews to strengthen their brand awareness, establish broad consumer trust, and continually improve their offering to ensure that customers are treated fairly throughout all interactions with Discovery Insure.

Reviews on Hellopeter have helped over one million consumers make better choices. Had an experience you’d like to tell us about? Leave us a review here.